Terms of service

Terms of Use

TIN PAN ALLEY CO., LTD. (hereinafter referred to as the "Company") hereby sets forth the terms of use (hereinafter referred to as the "Terms") for the services provided by "RAGTAG Online," a website operated by the Company, (hereinafter referred to as the "Service") as follows. Use of the Service shall be considered as approval of the Terms.

Chapter 1. General Rules

Article 1. Definition
In these Terms, the following words shall have the meanings as defined below:
The website operated by the Company means "RAGTAG Online."
"Service" means various services which will be provided on the website operated by the Company.
"You" means a person who can receive the Service under these Terms.
"Member" means you if you are registered as a member in a manner designated by the Company under agreement to these Terms.

Chapter 2. Scope and Change of Terms
These Terms shall apply to you and the Company as defined in Article 1 with respect to the use of the Service, and you shall faithfully comply with these Terms when using the Service. The Company may revise these Terms according to its needs within reason and without prior notice to you.
The use of member benefits shall be governed by Chapter 2 hereof.
For any other services that may be rendered jointly with other partner companies, these Terms shall apply to users of such services.

Article 3. Preparation of Environment for Use
You are responsible for preparing at your expense the communications equipment, software, telephone service contracts, Internet connection contracts, and the like necessary to use the Service. Also, you shall bear any and all communications and connection charges incurred as a result of using the Service.
You shall configure your mail settings to always receive e-mails from the Company's domain (tinpanalley.co.jp). If you reject an e-mail from the Company even once, the Company may stop contacting you by e-mail thereafter. Upon overturning the rejection of Company e-mail, you shall promptly notify the Company to that effect.

Article 4. Notification by the Company
The Company shall notify you of necessary matters by posting the same on the website it operates, by sending e-mail, or in any other manner it considers appropriate.
If the Company chooses to send an e-mail under the preceding paragraph, it shall send the e-mail to the address provided by you beforehand, and notifications sent to you shall be considered to have been completed. You shall be obliged to read notifications sent by the Company by e-mail without delay.

Article 5. Change in Information Provided
In the event of any change or error in any information you have provided to the Company for the purpose of using each service, you shall promptly notify the Company of such change in a manner designated by the Company.
You hereby agree without objection that, if failing to notify the Company under the preceding Article results in the non-arrival of notices or goods sent by the Company, such notices or goods shall be considered to have arrived at the time they would have ordinarily arrived.
You agree that, if any information you have provided is incorrect, the Company may correct such information to the extent necessary without notification.
The Company shall not assume any liability for any damage which may be incurred by you due to your failure to notify the Company under paragraph 1 of this Article. Any damage which may be incurred by the Company or a third party due to your failure to notify the Company shall be your responsibility and settled at your expense.

Chapter 2. Membership

Article 6. Member Registration
Member registration shall be done in a manner predetermined by the Company and subject to agreement on these Terms.
If a person desiring to be registered as a member is a minor, such person shall obtain the approval of a person with parental authority or a legal representative in advance to be registered as a member and use the Service.
You shall not make multiple membership registrations.
You shall not register any false information, third-party information, non-existing information, or the like, whether in whole or as a part of the information you are registering.

Article 7. Change in Registered Information
In the event of any change or error in registered information, the Member shall promptly change it in a manner designated by the Company.
The Member hereby agrees without objection that, if failing to make the change under paragraph 1 of this Article results in the non-arrival of notices or goods sent by the Company, such notices or goods shall be considered to have arrived at the time they would have ordinarily arrived.
The Member agrees that, if any registered information is incorrect, the Company may correct such information to the necessary extent without notification.
The Company shall not assume any liability for any damage that may be incurred by the Member due to the failure of the Member to make changes under paragraph 1 of this Article. The Member shall assume full liability for any damage which may be incurred by the Company or a third party due to the failure of the Member to make changes.

Article 8. Management of Member ID and Password
The Member shall be responsible for managing the member ID and password granted by the Company.
The Member may use each service with this member ID and password.
When the entered member ID and password coincide with the registered member ID and password, the Company shall consider that the Member is using the service in person.
The Member shall be liable for any damage arising out of his/her insufficient management of the member ID or password, erroneous use thereof, use thereof by a third party or the like, and the Company shall not assume any liability except where not permitted by laws and regulations to be exempted from liability.
The Member shall not loan, assign, share with others, change the name of, sell or purchase, pledge or likewise treat his/her member ID or password to or with a third party and shall not disclose his/her password to a third party.
If the Member becomes aware of unauthorized use of his/her member ID or password by a third party, the Member shall immediately notify the Company and follow the instructions given by the Company, if any.

Chapter 3. Personal Information

Article 9. Handling of Personal Information
Your personal information known to the Company in relation to your use of services shall be handled in accordance with the "Privacy Policy" separately established by the Company.
In providing the Service, the Company shall encrypt your personal information within a reasonable scope and according to its current technological level.
You acknowledge that security is not always guaranteed despite the encryption under the preceding paragraph.
You agree that the Company shall use the personal information provided by you for the following purposes and that the Company shall send various notices to you by post, e-mail, or other similar means, provided that the Company may choose to whom it will send notices or stop sending notices in accordance with its standards, in which case the Company shall not be obligated to disclose the criteria used in choosing:
・Collection of the purchase amounts of goods and delivery of goods;
・Procedures for payments to you and deliveries to you;
・Notices of brands, goods, and online shops;
・Notices of services, including but not limited to various benefits and events;
・Marketing activities intended to improve the services and quality control of the Company;
・Answers to various types of questions;
・Necessary items for the smooth management and operation of the website operated by the Company;
・Disclosure required by laws and regulations or a court order;
・Notices necessary for the operation of the above matters.

Article 10. Inquiries about Personal Information
To request a disclosure, change, or deletion of personal information, users shall contact the help desk for personal information as stated below.
The Company shall promptly respond to a request after having identified the user making the request.

[Personal Information Help Desk]
TIN PAN ALLEY CO., LTD., Customer inquiries
Contact:
E-mail: ragtag-global@tinpanalley.co.jp

Chapter 4. Operation of Service

Article 11. Suspension, Discontinuation, and Change of Service
The Company may suspend or discontinue the Service without prior notice to you or approval from you if:
・regular or urgent system maintenance is being conducted on the Service;
・any breakdown, failure, or other trouble takes place in the communications, systems, facilities, etc.;
・a fire or electric failure takes place whereby services cannot be provided;
・services cannot be provided due to acts of God; or
・the Company considers it otherwise necessary to do so.
The Company may change, add, or delete all or part of the contents of the Service it provides without approval.
The Company shall not assume any liability for any damage which may be incurred by you arising out of the suspension, change, etc. of the Service under paragraphs 1 or 2 of this Article.

Article 12. Prohibited Acts
Any act that infringes or may infringe upon a copyright, trademark right, property right, portrait right, privacy, honor, reputation, or other rights of the Company, other customers, or third parties;
Any act that causes or may cause trouble, disadvantage, or damage to the Company, other customers, or third parties;
Any act that is or may be against public policy or any act that provides other customers or third parties with information that is against public policy;
Any act intended for commercial profit through or in connection with the Service, or any act intended to prepare for the aforesaid act without the approval of the Company;
Any act that uses information about the Service, goods, etc. for purposes other than private use without the approval of the Company;
Any act that uses or transmits computer viruses or other malicious programs through this site or in relation to the use of the Service;
Reproduction of a card or assignment or the lending of it to a third party;
Any act to fraudulently use an ID or password;
Any act that uses or possibly uses the member ID and password of a third party whether permitted by the third party or not;
Any act that provides false information when placing an order, registering as a member, or otherwise providing the Company with information;
Any act to purchase goods for the purpose of resale or an act to resell or attempt to resell goods;
Any act to decline or reject the receiving of goods by reasons associated with customs duties;
Any act that violates or may violate laws and regulations;
Any act that violates or may violate the terms of use of the Service;
Any act that violates or may violate these Terms;
Any other acts considered inappropriate by the Company.

Article 13. Member Deregistration
A Member who desires to be deregistered shall follow certain procedures designated on the website operated by the Company. After deletion, the Service that had been provided before shall become void, and the Member shall lose his/her points. Even if a Member registers thereafter, the registration of such Member shall be treated as a registration of a new member.
The Company may deregister a Member without prior approval of the Member if:
・the Member commits an act to which Article 12 "Prohibited Acts" applies; or
・the Company otherwise considers it necessary to deregister the Member.

Article 14. Cases where Provision of Service is Suspended
Cases proving that the Service was suspended from being provided due to past violations of these Terms
・A case where you committed an act to which Article 12 "Prohibited Acts" applies; or
・Other cases where the Company considers it necessary to suspend the Service being provided.

Article 15. Ownership of Copyright, etc.
All copyrights, trademark rights, or other intellectual property rights for images, information, designs, etc. provided under the Service shall belong to the Company, other copyright owners, or the legitimate rights holders, and you shall not commit any act to infringe upon these rights.
Notwithstanding the preceding paragraph, in the event of any dispute with a rights holder, you shall be responsible for settling such dispute at your own expense.

Article 16. Exemption from Responsibility and Liability
The Company shall not assume any responsibility for whether or not the application information received from you reaches the computer system of the Company, whether or not the information sent by the Company to you reaches your computer system, or whether or not the information received coincides with the information sent.
The Company shall not assume any liability for any damage from the suspension, delay, or discontinuation of systems or any loss of data due to a failure of communication lines or computers or from unauthorized access to the data or for other damage incurred by the Member in relation to the use of the Service.
The Company does not warrant any security, accuracy, certainty, usefulness, currency, fitness for purpose, legality, morality, or the like for the contents of the Service, information and service provided under the Service, and information, etc. obtained by you through the Service or e-mail, etc. sent by the Company.
The Company has no concern with, and assumes no liability for, any information, services, etc. contained in each site linked with the website operated by the Company.
The Company may freely change, delete, or add to the structure, content, webpages, etc. of the website of the Service and shall not be obligated to restitute the same to the state before the change, deletion, or addition in accordance with your request. This shall apply to the entire system, including the program and database.
The Company shall not assume any liability for any damage which may be incurred by you or a third party in connection to the provision, delay, change, interruption, discontinuation, suspension, or abolition of the various information of the Service or otherwise in relation to the Service. The use of the Service shall be always your responsibility, and the use of the Service by a minor shall be subject to the agreement and responsibility of the person with parental authority, provided that, if any damage incurred by you is caused by a reason attributable to the Company, the amount the Company is liable for compensating shall be limited to the purchase price of the relevant goods. With respect to the provision of the Service, if any damage which may be incurred by you in relation to a delay, change, discontinuation, abolition, or the like of the Service is caused by a reason not attributable to the Company, the Company shall not assume any liability, except in the cases stipulated in the proviso of paragraph 5 of this Article.
The Company shall not assume any liability for any damage which may be incurred by you from your non-use of the Service or non-purchase of goods. If you cause damage to other customers or a third party by using the Service, you shall be responsible for settling the same at your expense and shall hold the Company harmless in any way.
If the price of ordered goods is unpaid past the due date, such goods shall be canceled, in which case the Company shall not assume any responsibility for the order.
Goods may be delivered late due to certain circumstances. The Company shall not assume responsibility for guaranteeing the due date for the delivery of goods.
If, by human mistake, the price displayed on this site is different from the actual selling price or an unreasonable price is displayed, the Company may correct or cancel your order arbitrarily in accordance with the "invalidity of contract due to a mistake" in Article 95 of the Civil Code.
The Company does not warrant that the quantities of goods sold under the Service can satisfy the desires of all customers nor that the description printed on the goods sold under the Service is true and correct.
If the goods cannot be delivered due to an address change, long-term absence, rejection of receipt, or the like after the payment of the price has been completed, the Company shall store the goods for six months, provided that the Company shall consider that the ownership is abandoned upon the expiry of six months.
If the Company is obligated to give notice to you in relation to the Service or to deliver the goods to you, the Company shall be considered to have performed its obligations by sending a notice to the e-mail address provided in advance or by delivering the goods to the destination as instructed by you, respectively.
The Company shall encrypt or likewise treat, strictly maintain, and pay full attention to the confidentiality of your personal information, etc. entered or sent in relation to the use of the Service, provided that, as the security function for the Service is limited, the Company may not keep your personal information, etc. completely confidential, and you are required to agree to this to use the Service.
The Company shall not assume any liability for any damage incurred due to the non-use of the Service from fire, storm, earthquake, or other natural disasters or other force majeure events.

Article 17. Dispute
Any dispute between you and other customers which may take place within the Service of the Company shall be settled between the parties, and you shall not lodge any complaint against the Company.

Article 18. Governing Law
Conclusion, effectiveness, performance, and interpretation of the Terms shall be governed by the laws of Japan.

Article 19. Matters to Be Consulted
The parties shall faithfully consult with each other for anything not stipulated herein and shall decide what measures will be taken.

Article 20. Court of Jurisdiction
Any and all disputes relating to these Terms shall be submitted to the competent jurisdiction of the Tokyo District Court in the first instance.