We will ship the item in the shortest time as soon as it is ready.
Order will be shipped from Japan, but the number of days for prepairation of shipping varies depending on the store in stock of the item.
Please allow at least 1-2 business days for your order to be processed.
In most cases, your order should arrive within 5-10 business days after your order has been processed.
If you have any questions regarding our shipping process, please contact our customer care department.
Our customer care department can be reached by sending an email to ragtag-global@tinpanalley.co.jp

Once your order has been submitted, we will automatically send you an order confirmation email containing a copy of your order. We recommend that you keep a copy of this email for future reference. You can also print a copy of your order after the checkout process.
After your order has been shipped, you will receive a shipping notification email with shipping carrier tracking information. You can track your shipment online by clicking the tracking number link in the shipping notification email. This will take you to the carrier's website where you can track the progress of your shipment.

Yes, all shipments are shipped by DHL and basically require a signature confirmation. If you are concerned about whether someone will be at the delivery location when your package arrives, we recommend shipping to an address where someone can sign for your package.

If you do not receive your order within 10 business days of the shipping date,
please contact us at ragtag-global@tinpanalley.co.jp

It will be borne by the person who placed the order.

We deliver free shipping.

We ship by DHL.

It cannot be shipped as a gift.

Please note that cancellations, additions, and changes cannot be made after an order has been placed, as it is handled by an automatic processing system from order to shipment.

Please note that the address cannot be changed because the process from ordering to shipping is handled by an automatic processing system.

Since orders are handled by an automatic processing system from order to shipment, we cannot accept bundled orders, so please be sure to order them together in one order.

At RAGTAG Online, we do not accept returns, refunds, or exchanges due to slight dirt or stains,as the nature of the secondhand products.
In addition, after a strict product check, if there are stains, dirt, etc. on the posted products, they are described in the product details. Also, due to the matter of second hand products,initial accessories may not be contained.
Please read the details carefully before placing your order. If you have any concerns, please contact us before ordering.
Please note that we cannot accept discount negotiations for dirt, stains, etc. described in the product details.
Please be aware that we do not accept returns, refunds, or exchanges due to customer preferences such as differences in image or size.

If there is a problem with the product:If you find any defects in the product upon arrival, please contact us by e-mail within 7 days after arrival.
After contacting us, we ask for your cooperation in returning the item to us within 10 days.
Mainly it is a one-of-a-kind item in second hand, so it is non exchangeable.
If it is not possible for us to repair the product, we will pay the shipping cost and return the product.
Please Acknowledge that we do not accept request of repairs or returns due to defects after 7 days of product arrival.

[Contact]
RAGTAG Online EC team
E-MAIL ：ragtag-global@tinpanalley.co.jp

We do not accept exchange of purchased products because of it is one of a kind, non replaceable.

The store is only in Japan.

(1) Emails with URLs may not be delivered if they are set to "Do Not Receive/Refuse". Please change your settings so that you can receive emails with URLs.

②Please check if the registered email address is correct.
Also check that there are no errors in the registration itself, such as entering capital letters or lowercase letters.

③Please set domain reception permission.
Emails from our company will be sent from [ragtag-global@tinpanalley.co.jp], so if you use domain designation, please allow reception.
In addition, the e-mail sent by automatic delivery may be sorted into the spam folder if the security level of the receiving environment is high. If you cannot confirm reception, please check that as well.