RAGTAG is a select shop for pre-owned designer brand products.
RAGTAG has over 20 physical stores across Japan, where knowledgeable buyers carefully purchase items. The products gathered from all over Japan include not only domestic brands like COMME des GARCONS and Yohji Yamamoto, but also luxury brands from around the world such as HERMES and CHANEL. We handle over 5,000 different brands at all times.
At RAGTAG Global's online store, over 1,500 items from popular brands are added every day, with a stock of more than 200,000 items available at all times, delivering products to approximately 195 countries and regions worldwide.
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Buyers who understand the value carefully purchase the items
The buyers in charge of purchasing are our proud team members who have passed a tough in-house exam with an acceptance rate of around 5%. The exam tests their appraisal skills, customer service abilities, as well as their knowledge of brands, trends, and market trends. Our fashion-loving buyers carefully assess the value of items and purchase them while empathizing with our customers' feelings.
Commitment to product management
All purchased items are gathered at the product management center. To ensure that you can shop with peace of mind, even with used items, we manually check the condition of each product, provide appropriate care, and conduct a final authenticity check for each item.
Secondhand Dealer License Information
Secondhand Dealer License Information
Our business is officially licensed as a secondhand dealer in Japan under the Antique Dealings Law.
This license ensures that all pre-owned items we handle are traded in compliance with Japanese regulations.
License Number: 303329101168
Issuing Authority: Tokyo Metropolitan Public Safety Commission
We are committed to providing our customers with authentic and legally compliant secondhand products.
RAGTAG is a Japanese retailer specializing in second-hand designer fashion. We offer a wide range of pre-owned items, including clothing, accessories, shoes, and bags from both luxury international brands and well-known domestic brands. With a strong focus on quality, RAGTAG ensures all items are carefully curated and authenticated.
RAGTAG also has physical stores in Japan, but our online platform, RAGTAG Global, allows customers worldwide to access and purchase their curated selection of pre-loved designer pieces. The site offers international shipping and regular promotions for customers across the globe.
If you have any concerns about a product, please contact our customer support. We will check the item individually and get back to you.
We do not accept exchange of purchased products because of it is one of a kind, non replaceable.
At RAGTAG Online, we do not accept returns, refunds, or exchanges due to slight dirt or stains,as the nature of the secondhand products.
In addition, after a strict product check, if there are stains, dirt, etc. on the posted products, they are described in the product details.
Also, due to the matter of second hand products,initial accessories may not be contained.
Please read the details carefully before placing your order. If you have any concerns, please contact us before ordering.
Please note that we cannot accept discount negotiations for dirt, stains, etc. described in the product details.
Please be aware that we do not accept returns, refunds, or exchanges due to customer preferences such as differences in image or size.
If there is a problem with the product:
If you find any defects in the product upon arrival, please contact us by e-mail within 7 days after arrival.
After contacting us, we ask for your cooperation in returning the item to us within 10 days.
Mainly it is a one-of-a-kind item in second hand, so it is non exchangeable.
If it is not possible for us to repair the product, we will pay the shipping cost and return the product.
Please Acknowledge that we do not accept request of repairs or returns due to defects after 7 days of product arrival.
[Contact]
RAGTAG Online EC team
E-MAIL ： ragtag-global@tinpanalley.co.jp
