Return & Withdrawal Policy (EU)

Right of Withdrawal and Returns Policy (For EU Residents Only)
This policy applies exclusively to consumers residing within the European Union (EU).
If you are not a resident of the European Union (EU), please review our standard Return Policy.

1. Right of Withdrawal (Cooling-off Period)
If you are a consumer residing in the EU, you have the right to withdraw from the purchase contract within 14 days from the day you (or a third party indicated by you) received the product, without giving any reason, even if the item is a secondhand product.

2. How to Exercise the Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to cancel the contract before the 14-day withdrawal period expires. You may do so using one of the following methods:

Using the Withdrawal & Return Request Form: Complete and submit the Withdrawal & Return Request Form available on our website.
By Email: Send a clear statement of your decision to withdraw to our customer support team at [ragtag-global@tinpanalley.co.jp].

3. Procedure for Using the Withdrawal & Return Request Form
To submit your withdrawal request, please complete the Withdrawal & Return Request Form available on our website with the required information and submit it.

Once your request has been submitted, you will receive an acknowledgement confirming that we have received your request. Our Customer Support team will review your submission and contact you with further instructions regarding the return process, where applicable.

4. Return Shipping Costs and Customs Duties for Withdrawal
If you return a product within the 14-day cooling-off period under your right of withdrawal (customer preference/convenience), you will be responsible for the direct cost of returning the goods, including return shipping fees, packaging costs, and any administrative fees, import taxes, or customs duties incurred during the return shipment (Prepaid / DDP shipping).
In the event that you return the goods without paying these costs and we receive a bill or claim for return shipping or customs duties (e.g., Cash on Delivery or Duties Unpaid), we will deduct the full amount of such expenses from your total refund in accordance with Section 5. If the deducted amount exceeds the refund total, you may be billed for the remaining balance.
However, the above shall not apply if:
•    We have explicitly stated that we voluntarily bear the cost of returning the goods.
•    We failed to properly inform you prior to purchase that you would be responsible for the cost of returning the goods.

5. Refunds Upon Withdrawal
Upon receiving your notice of withdrawal and confirming either the return of the goods or proof that the goods have been sent back, we will refund the total amount you paid at the time of order (purchase price) in full.
We will process the refund within 14 days from the day we receive your notice of withdrawal, using the same means of payment that you used for the initial transaction.

6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to the following types of products:
•    Goods made to your unique specifications or clearly personalized (custom-made items).
•    Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.

7. Defective or Non-Conforming Products (Legal Warranty)
Please note that due to the nature of secondhand products, items may show slight wear, dirt, or stains, and initial accessories may not be included. These conditions are detailed in the product description, and such described characteristics do not constitute defects.
However, if you receive a product with a significant defect or discrepancy that was not described on the product page, you are entitled to statutory warranty rights under EU law.
•    No Exchanges: Since our items are secondhand and mainly one-of-a-kind, we cannot offer a replacement or exchange.
•    Remedy: If the item has a non-described defect, please contact us by email immediately. If a repair is not possible or reasonable, we will accept a return and provide a full refund, and we will bear the return shipping costs.

[Contact]
RAGTAG Online EC team
E-MAIL ： ragtag-global@tinpanalley.co.jp