Shipping
About shipping cost
Shipping is FREE for all orders.
Free worldwide shipping, regardless of the number of items or the amount of your order.
RAGTAG Online send shipment by DHL.
Please note that we cannot accept requests for the delivery company.
* Packing is for each order, and we cannot bundle different orders.
Regarding for unattended delivery or Drop package
Please Acknowledge that request for Unattended delivery or Drop package is recipient's responsbility.
We will ship the item in the shortest time as soon as it is ready.
We will ship from Japan, but some products may be shipped internally from the store to the warehouse prior to you receiving the product, the number of days of process for shipment varies depending on the inventory location of the product.
In such case, there can be unexpected delays that may occur during the shipping process.
We will not be responsible for such unexpected delays.
Please allow at least 1-2 business days for your order to be processed.
In most cases, your order should arrive within 5-10 business days after your order has been processed.
If you have any questions regarding our shipping process, please contact our customer care department.
Our customer care department can be reached by sending an email to e-mail@tinpanalley.co.jp
Tracking information and delivery date
We will ship the item based on schedule listed in "Shipping Timeframes" and send you a shipping notification email.
Please check the status of the shipment from the DHL URL in the shipping notification email.
If you have not received your order within 15 business days from the day it was shipped, please contact ragtag-global@tinpanalley.co.jp
Please note, your order will be shipped on a DAP (Delivery at Place) service and you may be required to pay duties and taxes on your purchase when it arrives in the destination country.
Our courier, DHL, will contact you in advance of delivering the goods.