Global Shipping Information
Thank you for always accessing the RAGTAG website via WorldShopping.
In response to requests from WorldShopping users, we have resumed
the service so that you can continue using WorldShopping on the RAGTAG website.
For international shipping, you may choose either RAGTAG GLOBAL or WorldShopping—please feel free to use whichever service is more convenient for you.
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RAGTAG is a Japanese retailer specializing in second-hand designer fashion. We offer a wide range of pre-owned items, including clothing, accessories, shoes, and bags from both luxury international brands and well-known domestic brands. With a strong focus on quality, RAGTAG ensures all items are carefully curated and authenticated.
RAGTAG also has physical stores in Japan, but our online platform, RAGTAG Global, allows customers worldwide to access and purchase their curated selection of pre-loved designer pieces. The site offers international shipping and regular promotions for customers across the globe.
If you have any concerns about a product, please contact our customer support. We will check the item individually and get back to you.
We do not accept exchange of purchased products because of it is one of a kind, non replaceable.
At RAGTAG Online, we do not accept returns, refunds, or exchanges due to slight dirt or stains,as the nature of the secondhand products.
In addition, after a strict product check, if there are stains, dirt, etc. on the posted products, they are described in the product details.
Also, due to the matter of second hand products,initial accessories may not be contained.
Please read the details carefully before placing your order. If you have any concerns, please contact us before ordering.
Please note that we cannot accept discount negotiations for dirt, stains, etc. described in the product details.
Please be aware that we do not accept returns, refunds, or exchanges due to customer preferences such as differences in image or size.
If there is a problem with the product:
If you find any defects in the product upon arrival, please contact us by e-mail within 7 days after arrival.
After contacting us, we ask for your cooperation in returning the item to us within 10 days.
Mainly it is a one-of-a-kind item in second hand, so it is non exchangeable.
If it is not possible for us to repair the product, we will pay the shipping cost and return the product.
Please Acknowledge that we do not accept request of repairs or returns due to defects after 7 days of product arrival.
[Contact]
RAGTAG Online EC team
E-MAIL ： ragtag-global@tinpanalley.co.jp
