FAQ

We deliver to 195 countries and regions worldwide. For more information, please check the list of shipping destinations.

We will ship the item in the shortest time as soon as it is ready.
Order will be shipped from Japan, but the number of days for prepairation of shipping varies depending on the store in stock of the item.
Please allow at least 1-2 business days for your order to be processed.
In most cases, your order should arrive within 5-10 business days after your order has been processed.
If you have any questions regarding our shipping process, please contact our customer care department.
Our customer care department can be reached by sending an email to ragtag-global@tinpanalley.co.jp

Once your order has been submitted, we will automatically send you an order confirmation email containing a copy of your order. We recommend that you keep a copy of this email for future reference. You can also print a copy of your order after the checkout process.
After your order has been shipped, you will receive a shipping notification email with shipping carrier tracking information. You can track your shipment online by clicking the tracking number link in the shipping notification email. This will take you to the carrier's website where you can track the progress of your shipment.

Yes, all shipments are shipped by DHL and basically require a signature confirmation. If you are concerned about whether someone will be at the delivery location when your package arrives, we recommend shipping to an address where someone can sign for your package.

If you do not receive your order within 10 business days of the shipping date,
please contact us at ragtag-global@tinpanalley.co.jp

It will be borne by the person who placed the order.

We deliver free shipping.

We ship by DHL.

It cannot be shipped as a gift.

Please note that cancellations, additions, and changes cannot be made after an order has been placed, as it is handled by an automatic processing system from order to shipment.

Please note that the address cannot be changed because the process from ordering to shipping is handled by an automatic processing system.

Since orders are handled by an automatic processing system from order to shipment, we cannot accept bundled orders, so please be sure to order them together in one order.

At RAGTAG Online, we do not accept returns, refunds, or exchanges due to slight dirt or stains,as the nature of the secondhand products.
In addition, after a strict product check, if there are stains, dirt, etc. on the posted products, they are described in the product details. Also, due to the matter of second hand products,initial accessories may not be contained.
Please read the details carefully before placing your order. If you have any concerns, please contact us before ordering.
Please note that we cannot accept discount negotiations for dirt, stains, etc. described in the product details.
Please be aware that we do not accept returns, refunds, or exchanges due to customer preferences such as differences in image or size.

If there is a problem with the product:If you find any defects in the product upon arrival, please contact us by e-mail within 7 days after arrival.
After contacting us, we ask for your cooperation in returning the item to us within 10 days.
Mainly it is a one-of-a-kind item in second hand, so it is non exchangeable.
If it is not possible for us to repair the product, we will pay the shipping cost and return the product.
Please Acknowledge that we do not accept request of repairs or returns due to defects after 7 days of product arrival.

[Contact]
RAGTAG Online EC team
E-MAIL ：ragtag-global@tinpanalley.co.jp

We do not accept exchange of purchased products because of it is one of a kind, non replaceable.

We have 21 stores in Japan and one store overseas in Thailand.　→SHOP LIST

1. Emails with URLs may not be delivered if they are set to "Do Not Receive/Refuse". Please change your settings so that you can receive emails with URLs.

2. Please check if the registered email address is correct.
Also check that there are no errors in the registration itself, such as entering capital letters or lowercase letters.

3. Please set domain reception permission.
Emails from our company will be sent from [ragtag-global@tinpanalley.co.jp], so if you use domain designation, please allow reception.
In addition, the e-mail sent by automatic delivery may be sorted into the spam folder if the security level of the receiving environment is high. If you cannot confirm reception, please check that as well.

Yes, that’s possible. At RAGTAG, we welcome many customers from around the world. No reservation is required, but please be aware that depending on the crowd on the day, you may need to wait. When you come, please bring a valid ID for identity verification, such as a passport.
→SHOP LIST

No, we don't. Please bring your items directly to one of our stores.

We accept a wide range of brands — from designer labels and select shop original brands to casual brands sold in fashion malls.
Please note that we cannot purchase certain brands, such as fast fashion labels, so we recommend checking with us before bringing in your items.

Yes. Depending on our criteria, there are certain brands and items we cannot purchase.

These include:

・Counterfeit or replica items
・Magazine giveaways or freebies
・Watches with dead batteries
・Perfume and cosmetics
・Used underwear, socks, or swimwear
・Used handkerchiefs or towels
・Used kimono or yukata
・Masks
・Other fast fashion items

We welcome items in any season, all year round.
Thanks to our unique inventory management system, we buy items at the same standard even if they are for the opposite season.
In general, the newer the release, the better it matches current trends and the higher the price we can offer, so we recommend bringing in your items as early as possible.

We also accept items that show signs of wear, as well as those with scratches or stains. The purchase price is determined comprehensively based on the location and size of any damage or stains, as well as the brand and design, so please feel free to consult us.

However, since many customers prefer clean items, we recommend that you clean any stains that can be removed at home before bringing your items in.

Depending on the brand and design, it can become difficult to buy items that were released many years ago. However, there are collectors and customers looking for older pieces from designer brands, so please feel free to consult with us.
On the other hand, select shop original brands and casual brands sold in fashion malls may not be accepted if they were released more than three years ago due to changes in trends and demand.
For this reason, we recommend consulting with us as early as possible.

Yes. Each item is individually appraised, and we will provide you with the price for each one.

The appraisal price is determined based on factors such as the brand, design, condition, release date, current secondhand market value, and sales performance.

Yes, you can. There are no cancellation fees, so please feel assured.

Yes, that is possible. There are no cancellation fees, so please rest assured.

We can take items that you no longer need. After collection, these items are donated to volunteer organizations.

Yes, you can. We will keep your items at reception, so please let us know the date of your next visit.

Yes, you may leave after dropping off your items. Once we receive your items at reception, we will inform you of the estimated appraisal completion time. We will contact you as soon as the appraisal is finished, so please return at your convenience.

Wait times may vary depending on the store and the number of items you bring. Especially on weekends and holidays, stores can get busy, and you may experience some waiting.
You can call the store where you plan to visit to check the current crowd status.

A valid photo ID is required. Please present it to the buyer when confirming the appraisal results.

We do not accept reservations. Customers are served on a first-come, first-served basis.

Yes, you can. Please let us know your preferences at reception, such as requesting a buyer who assisted you before or a buyer of the same gender.